May 20, 2014
Dear Cliff,
We are ready to take delivery on a new TOTAL PATCHER purchase. This will replace the oldest of our five patchers we have purchased from you over the past 14 years.
We have been delighted with the durability, flexibility, and realiability of the TOTAL PATCHER. When compared to the traditional method of cold patch, the TOTAL PATCH system of patching provides a much more durable, longer lasting, and smoother patch. We are able to fill ruts, cracks, potholes, and any other pavement irregularities that need repair at a cost substantially less than cold patch.
Last year we added a TOTAL TANK for on-site oil storage and semi deliveries which will pay for itself in short order. With a bulk storage tank on site, we have boosted productivity in our daily patching operations by spending more time patching and less time running after oil.
We appreciate the time and effort you, your wife, and Brent have provided in assisting us with parts, service, and trainig. The level of personal attention your company provides is rare, and I cannot think of another vendor who rises to the level of after-purchase support that you provide. Keep up the good work!
Regards,
Jeff Taylor
Manager of Transportation
Elkhart County Highway